Our guarantee of excellence
At Almond Care, excellence is embedded in our UK complex care in the home services, which we achieve in a number of ways.
Tailored care packages
We carefully listen to the needs of the client, paying meticulous attention to detail, to ensure the care package is tailored to their unique needs. We always present our care package proposals for approval before any care commences and review packages on an ongoing basis to ensure our services evolve to meet changing needs.
Feedback and communication
We routinely ask clients and their families for feedback about the quality of the care we provide and the professionalism of our care staff. This complements regular communication between the client, the client's family, care staff and Almond Care managers, to ensure care continues to meet client needs and adapts to changing scenarios.
All our communication is in line with Data Protection Act requirements and the confidentiality guidelines of the Caldicott Report.
We carry out comprehensive risk assessments and put in place strategies and action plans for high risk situations. We also recognise that assessed positive risk can contribute to the client's quality of life.
We only hire staff who are trained and qualified to national standards but we also provide in-house training to provide additional skills and client-specific training. We also regularly appraise our training provision to ensure continuous improvement.
Our managers draw on their hands-on experience of providing care to provide our carers with any support required.