Ensuring our clients get the best support simply isn’t possible without effective communication with their case managers.
As a case manager, dealing with correctly filled-out reports, timely receipt of records, and complete forms are essential to ensure your clients receive the help they need.
At Almond Care, we understand the importance of this and ensure our staff are trained to the highest standards.
Clear and detailed care plans
We understand that no two cases are the same, which makes having personalised care plans vital to ensure individuals get the best support.
Following an initial assessment, our team of healthcare professionals develop a bespoke plan to cater to the individual’s needs.
This ensures that you know exactly what support your client will receive, as well as have a reference for their medical needs from when they joined Almond Care.
Our skilled team have specialist knowledge to support individuals with a range of conditions of varying severity, including:
- Spinal cord injuries (SCIs)
- Traumatic brain injuries (TBIs)
- Motor neurone disease
- Cerebral palsy
- Lifechanging injuries
Learn more about the conditions we support here.
Maintaining detailed records
We pride ourselves on having our teams trained to the highest standards to ensure all necessary information is recorded meticulously.
This not only supports case managers to have up-to-date information about their clients but also supports the person-centred approach we take with all our clients.
Having detailed records ensures that each individual gets the support they need by allowing us to track and respond to any changes as quickly as possible.
By maintaining high-quality daily, weekly, and monthly records, we also help you have the information you need when meeting with solicitors and deputies.
Governance and continuous improvement
As a CQC-registered care provider, we adhere to strict governance protocols to ensure we’re providing the quality of care you expect for your clients.
We’re consistently looking for new ways to improve the care we provide, from acting on our client’s feedback to keeping on top of the latest technology in the industry.
This approach helps us to support case managers’ relationships with their clients, reassuring them that any issues are resolved quickly and effectively.
By collaborating with case managers, we work in tandem to improve the lives of our clients and ensure everyone has the information they need.
If your client needs complex care support, don’t hesitate to contact Rachael Heppingstall at Rachael.Heppingstall@almondcare.co.uk or on 07999 020631